Phòng khám Đa khoa Văn Lang (VLMC) thiết kế quy trình thăm khám tinh gọn, tiết kiệm thời gian cho khách hàng song vẫn đảm bảo chất lượng dịch vụ.



1. Welcome, get your order number

- The customer is classified by nurses and instructed to press the ordinal number

- Customers fill in personal information (for new customers)

- Customers prepare the necessary documents:

+ Health insurance (if any)

+ Personal papers with legal photo

+ Prescription and doctor's appointment (if customer re-examination)

2. Reception  

- Customers wait for their number

- Customers present the necessary documents above

- Pay medical fees according to instructions

3. Scales

- Customers are given signs of survival

- Customers are instructed the number of doctors' rooms

4. Examination

- Customers wait for their turn

- Clients perform Subclinical Procedures (if any)

- The doctor conducts examination and diagnosis

- Doctors prescribe drugs and follow-up appointment (if any)

5. Buy prescription medicine

- Customers buy drugs according to the doctor's prescription

- After completing, customers proceed to leave